RESPONSIBLE SERVICE & SELF EXCLUSION

RESPONSIBLE GAMING & GAMING SELF EXCLUSION

The Gambling Legislation Amendment (Responsible Gambling) Act 1999 and other regulations aim to ensure that registered clubs and hotels adopt responsible practices for gambling activities conducted on their premises. Hornsby RSL Club prides itself in being a community oriented organisation. We are committed to providing a safe, friendly and responsible environment for our members and guests.

Hornsby RSL Club's responsible gambling practices recognise that the vast majority of those patrons who participate in gambling do so as an enjoyable activity but that for some, gambling causes significant problems. In recognition of this, we have taken a number of steps to help mitigate these risks.

ClubSAFE Premium & MVSE

Hornsby RSL Club is a member of ClubSAFE Premium. We provide our patrons with access to the Multi Venue Self Exclusion program at any time the Club is open. This program is designed to restrict access to venues around where a person lives, works and socialises with a view to reducing as far as practicable the temptation to enter into gambling activities. Ask to speak with a Venue Manager or the Club's Gaming Manager to enter the MVSE program today. Alternatively, call CambleAware on 1800 858 858.

OK2PLAY?

“OK2PLAY” a technology-based platform has been implemented in Hornsby RSL Club. OK2PLAY offers a discrete and seamless form of communication between our patrons and staff. Via the push of a button or the scanning a QR code a message is sent to senior management who can then reach out to a patron in a matter of moments and at that point gambling related counselling assistance can be offered to those in need.

Voluntary Pre-commitment

The Club offers emPower (Spend Assist), a voluntary pre-commitment program to patrons who wish to monitor or control their gaming play. Voluntary pre-commitment is advertised on gaming machines within the Club, and can be activated by speaking with a Venue Manager the Club's Gaming Manager, or the Club's Compliance & Experience Manager. 

Family-initiated Exclusion
When a person’s gambling is causing their family harm, it may be appropriate to consider applying for a family-initiated exclusion. A responsible gambling counsellor will work with you, the player and the Club, separately and privately, to determine whether an exclusion is necessary. If the Club enforces an exclusion, the player will be barred from accessing the gambling facilities of our Club for 12 months. To enquire about family-initiated exclusion, contact ClubSAFE Counselling using the details found below on this page. 

Gamble Aware

Hornsby RSL Club advocates the services of GambleAware and actively promotes the self-help number 1800 858 858 in all areas where gambling can be undertaken. We exceed the legislative requirements relating to the distribution of gambling help materials to ensure that information is readily available for any patron that feels they need assistance. GambleAware is a 24-Hour, 7 days a week state-wide helpline that offers crisis counselling, information and referrals for problem gamblers or their families and friends. It is available to anyone in NSW that wants to talk about their own or someone else’s gambling activities.

Staff Training

All staff employed at Hornsby RSL Club that provide service in areas where gambling can occur are required by law to complete the Responsible Conduct of Gambling (RCG) course. In order to successfully attain an RCG accreditation participants are required to demonstrate an understanding of the indicators and impacts of problem gambling and be aware of responsible gambling strategies. Our staff are also trained to reporting activities or behaviors that may indicate a person has a problem with gambling.